HELFPUL CUSTOMER SUPPORT

“The experience with OZ Excavator Buckets was very good,” remarked Darrin.

“The team really knows their stuff. I gave them a call and they were very helpful — they informed me that there are actually 3 different types of my machine, each with 3 different dimensions, so making a bucket for my digger required more than just a one-size-fits-all approach,” said Darrin.

GP BUCKET PICKUP MANUFACTURED TO CORRECT SPECS

“We actually sorted it all out using the serial number of my machine,” said Darrin.

“All I had to do was send the dimensions, the serial number and a couple of photos to the team at OZ Excavator Buckets, and they did the research. They really put in the effort to get it right — tracking down the manufacturer so that the GP bucket would be manufactured exactly to spec.

“The bucket I needed turned up 8 days later, together with the quick hitch I had also bought. I was really impressed!

“Since the bucket has turned up, I’ve had no problem at all.  I really appreciate the effort they went to!”

ATTACHMENTS FOR BACKHOES AND EXCAVATORS

Are you looking for a bucket or attachment for your own machine? OZ Excavator Buckets is a leading manufacturer of equipment and attachments for backhoes and excavators up to 45 tonnes. Contact our helpful team today on 1300 246 009, or visit our website for a Quick Quote!

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“We are the New Holland Construction and Kobelco agent for Tasmania — so we deal with both new models, and second-hand machinery for other brands,” said David.

“We rely on OZ Excavator Buckets for the supply of buckets for new equipment, and we do a lot of additional bucket purchases for customers too. If someone calls us wanting a bucket, we always call on Pete from OZ.”

HIGH QUALITY BUCKETS AND ATTACHMENTS

Poor-quality buckets can sometimes break within 2 to 3 months, but OZ Excavator Buckets’ attachments really last the distance. As David explains: “Their quality is really good, and this is important to me because I only want to sell our customers the best.

“Put simply, by using OZ Excavator Buckets for our buckets, we can protect our reputation as a dealer in quality construction equipment. Clearly, the team at OZ Excavator Buckets work hard on their business and products, so they can supply to their customers with absolute confidence.

“They’ll also custom make something for you. Whether it’s a bolt on cutting edge or extra wear strips, they’ll do it. They are very adaptable.”

FAST TURN AROUND

“Turn around time is great. Pete’s staff are really good to deal with, and Pete will always stand by you if you have any issues.

“He even puts his customers from our area who need earthmoving equipment in contact with us! So we have a good two-way relationship.”

OZ EXCAVATOR BUCKETS GETS THE JOB DONE

“OZ Excavator Buckets understands our customers, and how to make the attachments they need to get the job done. I’d recommend them to anyone”

If you are interested in high-quality buckets and attachments, contact OZ Excavator Buckets on 1300 246 009.

To know more about D&L Morrison Machinery Sales, please click here.

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When it came to choosing a supplier of GP buckets, mud buckets, tilt buckets, and compaction wheels (to name a few!), Ray at Siteworx Machinery chose OZ Excavator Buckets, and hasn’t looked back.

OZ Excavator Buckets delivers quality buckets and attachments, every time

“Pete at OZ Excavator Buckets is very friendly and helpful, and delivery is always prompt,” said Ray, “And the excellent quality of their products means that I can sell with confidence that I won’t have customers returning with problems. Once I’ve sold an OZ Excavator Bucket attachment to a client, I won’t hear back from them with complaints or issues — it certainly brings me peace of mind!

“You can get other buckets on the market, made with a poorer quality grade of steel that won’t go the distance, or some of the teeth and adapters break. But I know OZ Excavator Buckets’ products are always top-quality.

To see OZ Excavator Buckets’ full range of products, click here.

“Even if you happen to have a problem with OZ Excavator Buckets, you won’t be facing an argument — they are always quick at rectifying any issues and keen to help out.”

Excellent service and advice

“Pete really has a good team,” says Ray, “I’ve been dealing with Mandy and Michelle for years now and we have never, ever, had one problem.

“Fast turnaround is really important for my business, and the people at OZ Excavator Buckets ensure that the order and dispatch process is as quick as possible.

“The ordering process is great. Once I’ve placed an order, Mandy at OZ Excavator Buckets will give us a call and ask a few specific questions — and she really knows what she’s doing. Mandy probably knows more about the buckets than I do!”

“At the end of the day, if it’s any testament, I’ve been dealing with them for 7 years and have never had a warranty claim from a customer. I really wouldn’t look anywhere else.”

Here at Oz Excavator Buckets, we pride ourselves on our quality buckets and attachments and excellent customer service. To find out more about what Oz Excavator Buckets has to offer, call 1300 246 009 or visit www.ozbuckets.com.au.

To know more about Siteworx Machinery, please click here.

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Gerard, from Pipeline Plant Hire, is happy to say that Pete and his team at OZ Excavator Buckets have never let him down, even as his demands change with his move into the Coal Seam Gas (CSG) industry.

Excavator Attachments for Coal Seam Gas projects

“Six years ago we only had 12 Hitachi machines for hire, and 12 months ago that number had grown to 64. Now we have around 200 machines!” says Gerard.

“Our machines are on hire throughout Australia — and 99% of these are being used in the coal seam gas industry.”

Changing demand for excavator attachments

“We have always ordered a mix of attachments, but with the increased demands of the CSG industry we are ordering mainly buckets, rippers and compaction wheels from OZ Excavator Buckets,” says Gerard.

Prompt delivery, no matter the location

“OZ Excavator Buckets’ service is prompt and very good.”

“Having around 200 machines out on hire means a lot of customers, a lot of jobs, and a lot of deadlines to meet. When one of our customers requires an attachment, we need to be able to get it to him as soon as possible.

“Our machines are located in different parts of Australia, and Pete will ship excavator attachments direct to the different locations, with the fastest turnaround of any manufacturer!

“That’s one of the reasons I use OZ Excavator Buckets,” Gerard explains. “Pete understands our industry and the pressures we work under, and the team at OZ Excavator Buckets really do everything they can to help us out.”

A very happy customer

“I’ve never had any dramas whatsoever with OZ Excavator Buckets,” says Gerard.

“Their service is prompt and their products are of exceptional quality. I’m happy to recommend them.”

To know more about Pipeline Plant Hire, please click here.

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OZ Excavator Buckets delivers FAST

“I called OZ Excavator Buckets on the Tuesday morning and the bucket reached me in Adelaide the following Thursday morning,” says Jeremy.

“Had I purchased from a supplier in Adelaide, I would have had to pay $500 more, and wait 10 days for it to be delivered,” Jeremy adds.

Customer takes priority

Jeremy’s company, JRBCH, is not large… but OZ Excavator Buckets made his order a priority.

“I noticed that when I came to pick the bucket up, it had been labeled with my company’s name and instructions to deliver the bucket to me as soon as possible,” says Jeremy.

“I could tell they had made every effort to help me out.”

Jeremy was also very happy to find that OZ Excavator Buckets shares in his passion for good service.

“I believe that if your business looks after people, they will come back — and it seems OZ Excavator Buckets understands this,” says Jeremy, “I called Michelle at OZ Excavator Buckets and told her to tell the boss how happy I was with their service, and that people do appreciate the hard yards they put in for their customers.”

Competitive work

After six years in the civil construction business, Jeremy understands how minimizing down-time is critical in the competitive market he that works in.

“There are plenty other contractors out there all competing for my contracts,” says Jeremy. “So I really feel the pressure to get a job done on time. That’s why I’ll be sure to use and recommend OZ Excavator Buckets again”.

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Example of a quality bucket from OZ Excavator Buckets.

When deciding on a new excavator bucket, there’s often the temptation to go for the cheapest price. But this is not always wise, as poor quality buckets and other attachments can actually cost you more money in the long run when it comes to repairs and/or modifications. As the art critic John Ruskin famously said:

“The bitterness of poor quality lingers long after the sweetness of low price is forgotten.”

At OZ Excavator Buckets, we often see this when gloomy-faced operators come to us seeking help with repairs to buckets (not purchased from us), which should have been performing faultlessly had they been engineered and manufactured correctly.

To get the best return on your investment, there are a number of things you need to be aware of. These considerations apply when buying any excavator attachment.

So, how do you make sure your next mud bucket, GP bucket, sieve bucket, tilt bucket, ripper or any other attachment is a good quality product? Consider these three tips when purchasing your next attachment…

1) Does the excavator attachment come from a company with a good reputation within the industry?

You don’t want to waste money on a bucket that’s going to fail you a few months later, so by purchasing your attachment from a seller that has a good reputation, you’re minimising the risk.

At OZ Excavator Buckets, we go out of our way to provide our customers with excellent quality products and a positive buying experience — every single time. But don’t just take our word for it! See our testimonials page here to find out what our customers are saying about us…

Another example of a quality attachment manufactured by OZ Excavator Buckets.

2) Is the attachment made from high quality materials?

When it comes to manufacturing excavator attachments, the quality of material is one of the most important factors. If sub standard materials are used, or steel that isn’t the right grade and/or thickness, then this will have serious implications for the durability and strength of your bucket.

To get the biggest return on investment from your bucket, you need it to last for the longest time possible. At OZ Excavator Buckets, we don’t compromise when it comes to the quality of materials used to manufacture our attachments — so you can be confident they’ll last the distance.

All our products are assembled by an experienced team of fabricators and welders who produce high quality work.

3) Is the bucket well engineered?

A bucket can be made from the best available materials, but if the design isn’t correct then it will not be long before it starts cracking or breaking up due to the high stresses and strains it gets exposed to. We’ve been designing and manufacturing buckets for many years, and each of our prototypes has undergone rigorous testing to ensure optimum strength and durability.

The conclusion?

If the price of an excavator bucket seems too good to be true, then it probably is. Instead of buying a cheap, low quality excavator attachment, do your research and buy from a company that manufacture quality products at a reasonable price. It may very well save you money in the long run.

To talk to us about high quality attachments, call the OZ Excavator Buckets team today on 1300 246 009.

The post The cheap excavator bucket trap: why engineering and material selection DOES make a difference appeared first on OZ Excavator Buckets.

They now have 10 acres of machinery and parts at their headquarters in Rocklea — so they really know their stuff.

“We’ve done years of business with OZ Excavator Buckets — probably about 8 years now. We buy numbers and numbers of excavator attachments off them each year, and they really look after us,” Boyd Lochran said.

Great price, great quality

RD Williams’ motto is “strength through quality”, so the supply of quality machinery and parts is very important for upholding their reputation.

“The products are cheaper than others on the market, but the quality is not compromised,” Boyd said.

“Customers always appreciate the price, especially compared to other ones out there — and I’ve never had any complaints on quality.”

To view the whole range of OZ Excavator Buckets’ products, click here.

OZ Excavator Buckets goes the extra mile

The team at RD Williams really values customer service, always “going the extra mile” for each and every customer — and Boyd was happy to find that OZ Excavator Buckets shares the same ethos.

“When I need an excavator attachment quickly, Pete at OZ Excavator Buckets arranges it. Sometimes we’ll have a customer who wants to buy a particular machine, and needs a certain bucket to go with it.

“Mandy, Pete and Michelle bend over backwards to get it to me as fast as possible, and are always helpful and keen to solve any problem that arises. If there was a problem with bucket or attachment, Pete fixes it right away.

“We appreciate the way they treat their clients and try to buy as much as we possibly can.”

Here at OZ Excavator Buckets, we pride ourselves on our quality buckets and attachments and excellent customer service. To find out more about what OZ Excavator Buckets has to offer, call 1300 246 009 or visit www.ozbuckets.com.au.

To know more about RD Williams Machinery, please click here.

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Alec Creasy, owner of Creasy’s Earthmoving, began using Excavator Buckets a few years ago when some machinery he bought came fitted with their buckets. And recently, when he had an issue with one of their products, the team at OZ Excavator Buckets went out of their way to fix it promptly — no questions asked.

Problem with servicing tilt bucket

“I ordered a 20 tonne tilt bucket,” explains Alec, “and I used it for a while with great results. However, greasing the main tilt head pin became a problem. It turned out that there was an issue with the grease channels in the main pin bushes — restricting grease getting to the main pin.

“I deal with machines a lot, so I understand that things sometimes go wrong… but the important test is how the company deals with the issue.

OZ Excavator Buckets goes the extra mile

“I got in touch with the team at OZ Excavator Buckets and they said they’d fix it — no problem. One of the guys there stayed late on a Friday night to sort it out for me. And when I got the tilt bucket back, they’d repaired it 100%.

“In fact, they’d even done a few extra jobs on the bucket, including turning the bolt on blade around to compensate for wear, replacing the bolts and adding hard facing to the cutting edge.
“I was delighted with the results.”

Quality tilt buckets and excellent service

“I use OZ Excavator Buckets because they provide high quality equipment at a reasonable price — and their service is good, too.

“When I had an issue they stepped right up and fixed it, which is really important and a good indication of the type of company they are. I’ve got no complaints about them, and will definitely buy excavator attachments from them again in the future.”

To learn more about Creasy’s Earthmoving, please click here.

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Here are a few quick points to bear in mind when you’re selecting a new batter bucket that will help you achieve the best possible results.

1. Know your application

   It may seem obvious, but your first priority is to determine the type of material you’ll need to move, and the lifting capacity of the machine you’ll be using. Once you have this information, you’ll be able to find the right sand, mud, batter or loading bucket for your application.

2. Bucket geometry

   A good, high performance excavator trim bucket has the right proportions and bucket geometry to provide efficient loading and unloading of materials. Choosing a mud bucket with the right geometry will improve your productivity and performance.

3. Construction and durability

   Examine the batter bucket to ensure a heavy-duty, robust construction that offers increased strength and longer bucket life.

4. Bucket width and capacity

   Select a mud bucket with the correct width, depth and capacity to suit the volume and constituency of the materials you will be handling for more efficient bucket fills

5. A heavy duty head plate

   The strength of the head plate is important to ensure the loading bucket can withstand the stresses and strains of the job. A solid head plate provides strength through the bucket from the ears for optimum digging power.

6. Cutting edge

   The cutting edge can be reinforced with bolt-on edges for extra strength and better durability.

The post Six important points to consider when buying a mud bucket appeared first on OZ Excavator Buckets.

Graham Howell and Will Doyle with a bucket from OZ Excavator Buckets.

Quality excavator buckets

That was the first time Will had used OZ Excavator Buckets, and he was extremely impressed with the excellent quality of the equipment.

He says: “Their products are so strong that you don’t even need to look at any other company. The manufacturing is great, and you can tell they don’t skimp on the materials or cut any corners. From now on, we’ll be using their buckets for all our excavators.”

Quick hitch in a hurry

Because he was so happy with his first purchase, Will contacted OZ Excavator Buckets a few months later to request a quick hitch for an extremely tight deadline. As he explains: “Our client needed the quick hitch as soon as possible, so I got in touch with Michelle to see if they could help.”

“OZ Excavator Buckets managed to supply the quick hitch in less than half the time it usually takes — and they didn’t charge me any extra. In fact, their prices are consistently very competitive.

“When dealing with OZ Excavator Buckets, I’ve found them to be an extremely true, genuine company. And I’m astounded at the level of knowledge the staff have! They really do know their stuff and go out of their way to help you.”

Customer service, efficiency and value for money

Overall, Will has found buying from the company to be an overwhelmingly positive experience.

“Michelle and the rest of the team at OZ Excavator Buckets always make an effort to get back to you RIGHT away. I’ve been extremely impressed with their customer service, efficiency and value for money.

“I wouldn’t hesitate to recommend them to others.”

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